Frequently asked questions.
What does the 1 year warranty entail?
Laifen offers a 1-year limited warranty for both the Laifen electric toothbrush and its magnetic charging cable. Within one year from the date of purchase, if your product fails to function properly due to material or workmanship defects, we will provide repair or replacement services. Please note that depending on the availability of stock, the replacement unit may come in a different color or be an equivalent model. Warranty is only valid in the country or region of purchase.
Is the Laifen Wave toothbrush waterproof?
The Laifen Wave toothbrush has an IPX7 waterproof rating. This IPX7 rating signifies that the product can stay submerged in water up to 1 meter deep for up to 30 minutes.
What's the difference between the different models?
The motor parameters and functional design of the brushes are identical, meaning the user experience across all models is the same. However, the feel and texture of the brushes differ due to the materials used. Additionally, the Stainless Steel and Aluminum Alloy models come with transparent brush heads, whereas the ABS models have opaque brush heads.
What's the difference between the three different brush heads?
Gum Care (CS): Gentle cleaning experience that's soft on the gums.
Super-Clean (GS): Efficient cleaning that meets daily brushing needs.
Ultra-Whitening (US): Powerful cleaning to polish and whiten teeth.
All three brush heads are available in transparent or opaque models. These variations differ in appearance only and will not provide a different brushing experience.
How often should I change the brush heads, and how do I replace them?
It is recommended to replace the brush head every three months or when the bristles become deformed. If the brush head is damaged or deformed, please replace it. The Super-Clean and Ultra-Whitening brush heads feature indicator bristles that remind you to change brush heads when the color fades. Please be aware that the Laifen Wave electric toothbrush is NOT compatible with brush heads from other brands, you can purchase brush head replacements from our official website. For more information, please watch the instructional video: Putting on the brush head - https://youtu.be/xa7ziehleUk?si=_EC1DGa-t8N_ldjM&t=66.
How long does the Laifen Wave take to fully charge and how long does the battery last?
Equipped with dual lithium-ion batteries and a magnetic charging method, the Laifen Wave can be fully charged in approximately 2.5 hours. When used on medium settings twice a day for two minutes each time, the battery will last for up to 30 days. For more information, please watch the instructional video: Charging - https://youtu.be/xa7ziehleUk?si=-ZY3ZVpTizD_UXBE&t=26
How to download and use the Laifen App?
Search "Laifen" on your relevant app store to download the app, the Laifen App currently requires logging in through either email or phone number. Simply open the app, register using your email or phone number, and after receiving the verification code, you can log in. The Laifen app offers ten levels of customizable intensity across three settings, allowing you to personalize your brushing experience to match your dental habits. For more information, please watch the instructional video: Laifen Wave App - https://youtu.be/xa7ziehleUk?si=WZiwmiv1Y5qu8SU3&t=197.
What age groups is the Laifen Wave suitable for?
It is not recommended for children under 12 years of age or the elderly to use this product. If you have any existing oral problems, it is advisable to use this product under the guidance of a professional physician. Moreover, if you have braces, dentures/porcelain teeth, orthodontic appliances, or dental fillings, it is recommended that you consult a dentist before purchasing this product. This consultation ensures that your dental restorations and orthodontic appliances are properly fixed, intact, and suitable for use with an electric toothbrush.